Back towards the end of 2016 we were just at the beginning of having a loft extension built and in amongst all the other expense I had to think about whether we should fit A/C in the two new loft rooms, as one was to be my office and the other our new bedroom. I had heard attic rooms can get quite hot in the summer so I thought I would try to find out a bit more about it. I spoke to a number of prospective suppliers who all seemed good and helpful. That was until I ended up contacting ACE Services in Aylesbury, who were in a totally different league.
I sent a contact request through ACE’s website on the 23rd November and the next day I was contacted by Tim, the MD of the business suggesting they would like to come in and do a survey to see the suitability for A/C in the property. I was keen to get the engineer round as soon as possible as I was at a point that I needed to decide pretty much right away whether I was going to have it installed or not as the internal walls were going to go up. Amazingly Tim arranged for one of his engineers (Mark) to come over the next day, which I was amazed at as I certainly wasn’t expecting someone around so quickly.
What can I say other than exceptional service from start to finish, right from the beginning everything was explained in detail so I could make an informed decision. Mark was super informative, offering as much detail as I wanted to hear allowing me to make the informed decision I wanted to make. That initial meeting plus the following conversation with Tim to agree the price made me super comfortable to use their services.
At all times during the installation we were made to feel that their aim was to make sure we were happy and that we understood what they were doing and why. Right throughout the process they were checking in to make sure we knew what was being done and why, even when we came to a point where we were expecting something different in the way the pipes were hidden, their simple answer was” if you’re not happy then we need to make you happy”, off they went to solve the problem, which they of course did! Of course we understand that not every problem can be solved, however I get the feeling that pretty much every obstacle they’d try their hardest to overcome.
I very rarely bother to write reviews but in this case I felt compelled to. Unfortunately, this level of service is so rare when you come across it you just want to tell everyone, so that those who are interested in having A/C fitted use the supplier and other A/C suppliers see this level of service as a benchmark to reach.
ACE are like the John Lewis of A/C services I couldn’t recommend them highly enough.
I can confirm I have no affiliation to ACE in anyway other than a very recent receiver of their impressive service.